Quality ...

HTP has established a Quality Management System in order to document the company’s best business practices, and to better satisfy the requirements and expectations of its customers. The Quality Management System of HTP meets the requirements of ISO 9001:2008 and AS 9100C. This system addresses the production of customers technical publications.

Our Quality Manual describes the Quality Management System, delineates authorities, inter relationships and responsibilities of the personnel responsible for performing within the system. The manual also provides procedures or references for all activities comprising the Quality Management System to ensure compliance to the necessary requirements of the standard. The manual is used internally to guide the company’s employees through the various requirements of the AS 9100C standard that must be met and maintained in order to ensure customer satisfaction, continuous improvement and provide the necessary instructions that create an empowered work force. The manual is used externally to introduce our Quality Management System to our customers and other external organizations or individuals. The manual is used to familiarize them with the controls that have been implemented and to assure them that the integrity of the Quality Management System is maintained and focused on customer satisfaction and continuous improvement.

HTP has always applied high quality standards to its process and operations, and continues it’s dedication in maintaining high levels of quality and integrity in communicating with people inside and outside of its business operations.

 

Quality Policy ...

Through a culture based on customer focus, continuous improvement and teamwork. Hemel Technical Publications provides a high level of product, service and expertise in the field of technical publications to meet and exceed our customers requirements and expectations by:

  1. Timely delivery of products and services to meet our customer requirements,

  2. Continuous improvement of our processes and systems,

  3. Ensuring our personnel are properly trained so they are better able to serve our customers.

 

© 2015 Hemel Technical Publications